VoIP & PBX Services

Phone Systems - Restaurant & Food Services (VoIP and PBX)

In the restaurant industry, there's nothing more paramount than unlimited simultaneous calling (no busy signals), staff ease-of-use, customer friendly greetings with call routing and stone-cold stability. This is where World Net steps in, doing business since 1996.

We provide our clients with very cost-effective phone service featuring fully advanced PBX services (menus systems, queues, call routing, customized hold music & messages, statistics, and much more. World Net even provides full support for multi-location restaurants or franchises allowing you to cross-tie in all of your locations for easy customer call-transfer resulting in better customer retention and brand consistency.

All new installations are pre-programmed and are as simple as plugging them in and testing before service activation, providing a risk-free cutover and smooth transition for your business. Even better - World Net is one of the few providers where we DO NOT require contracts - as our founders believe you should want to be with us, and that we have to earn our relationship.

Below is a topical breakdown of some of the most common features and questions about our services.

Ready for a consultation? Please give us a call at (210) 226-6666 today!

Features & Information

It's in the Cloud!

• Our phone servers are 'in the cloud', meaning even if your business/restaurant is down for any reason, you aren't completely offline and still maintain a professional presence. This allows us to put up special messages for you, letting callers know you'll be back soon, suffering technical difficulties, location closed for expansion/construction/renovation, etc.

If you're a franchise with multiple locations in the same area and one goes down, we can both provide a message AND re-route calls to another location or give a you-pick-location menu to customers to help alleviate lost business and show a level of care.


Unlimited Inbound & Outbound Simultaneous Calling

• Our services come with unlimited simultaenous inbound and outbound calls. Whether you're having a slow day, or half the city is calling you on SuperBowl Sunday, your customers will _never_ get a busy signal. Our system utilizes 'queues' to handle multiple inbound calls to the same number by stacking (see more about Queues below).

With World Net's VoIP system, there is no longer a need for 'rollover' lines nor the need for multiple numbers at a single location. In the past with classic analog setups, you could only receive and make as many simultaneous calls as you had telephone lines (regardless the amount of physicaly phones) - but this is no longer the case with digital technology. Each location needs a single number (your main phone number), and if you have many old ones you want to keep - we can simply roll them into the main number for as little as $2/month.


Queues & Auto-Hold

• Call queuing allows calls to be placed on hold without manual staff assistance - nor more answer-and-please-hold! While in a call queue, the caller is played pre-recorded music or messages. Queues are most efficient in busy establishments where there is more callers than available staff to handle a large number of calls promptly.

As calls arrive in the queue, all non-busy available phones start ringing attempting to connect the first person in the queue with the first available staff... and then the next caller is moved forward (in the Queue) and again, all non-busy available phones start ringing... and this process continues until the queue is eventually empty as all calls were answered & handled in the order received.

Remember, with customized music & messages, you have your chance to 'upsell' with custom messages about food and options they may not know about - or your fabulous brownie dessert.

Please click the tab 'Menus & Queues' above for more details on this very important feature.


Caller-ID Services

• Caller-ID (inbound) is enabled on our services by default and shows the caller's information on the telephone. Likewise, all outbound calls are branded with your name.

• If your POS system accepts Caller-ID from a Vertex or Whoozechooling unit without requring a serial cable, then we should be able to deliver Caller-ID directly to your connected station without additional equipment. This option is available for HungerRush/Revention, Arrow, Foodtec, Speedline, Positouch and many more.


Time-of-Day / Automated Open/Closing & Routing

• It's always frustrating to customers when they call and nobody answers while they wait. With our system, we automatically open and close your business with menu changes based on the time of day (your business hours).

This type of message can let them know when you're closed with a gentle reminder they can order online and schedule later for delivery (or other options).


Call Park

• Call Park is a nifty feature that allows you to place a call on global (all extention) hold, allowing anyone at any phone/station to pick it up ('throwing the call'). This is a huge advantage for any manager that is floting around the business handling issues, or when a call needs a bit of urgency or privacy. This is also handy for a staff member that answers a call, but the caller is asking for another employee (like to continue/amend an order) - allowing them to 'grab the call' easy without moving.

"Hey Tom, I just parked a call from a guy asking about customer asking about custom ordering for a large party, can you take that?" ... or ... "Barbara, got a call from a woman upset about an order mistake, I parked it. " (Barbara then leaves the main floor and handles the call in her office in the back...)


Call Statistics & Information

• Our system supports a web-based portal that allows you to see call data going back a calendar year, allowing you to generate all types of graphical reports from any custom timeline.
Allowing you to see call distribution, you can tailor any report based on various criteria such as extension, queue and agent. Data types include calls answered, length of call, transfers, agent totals, unanswered calls, disconnection cause and hold time.

This feature is most often utilized by our food industry and service members that want to keep an eye on lost calls and average hold time.
This is a professional add-on module that comes with a specific one-time license and install cost of $550.00 - and only ONE license is needed per-franchise/business, not per-location.


Professional Voice Services (Optional)

• World Net works with VoiceOversByCat.com's Cat Lookabaugh, who's a talented voice artist with an extensive resume that includes audiobooks and presentations and has worked with us since the 90's.
At an reasonable cost, Cat has done extensive work for a large array of our clients that want customized audio menus and hold music w/messages & information (audio loop).


Voicemail

• All modern systems include Voicemail and ours is no different. In the restaurant industry, we find Voicemail can be handy for off-hours phone menus when people would like to leave a message for things like catering services or placing large corporate orders ahead of time. We typically deliver voicmails via E-Mail for ease-of-use, allowing you to retrieve messages both by mobile or desktop. This feature is very handy for low-phone-volume smaller restaurants and businesses.


Find-Me-Follow-Me

• While far more popular with individuals or standard business offices than restaurants, Find-me-follow-me (FMFM) allows you to program an extension to ring an additional number(s) after a call is not answered within a specified time.

• This feature is often used by those that want their desk phone to ring for a certain number of seconds and then forward the call to their mobile phone if not answered.

• Handy : If your resturant suffers a complete internet outage, we can route calls to a manager's cell phone using FMFM so that business can continue to flow while this is being rectified.


Please scroll UP to access more 'Features & Information' tabs

Conferences / Group Meetings

It's very important in the food/service industry to have clean, quick crisp menus with a logical layout that most suits your business/franchise.

Our system is extremely flexible with a large amount of options allowing us to tailor the system to how you best envision it. We often recommend our system provides a brief introduction ('Thanks for calling _______, we're now connecting you with the first available team member, thank you.'). At this point, the caller is then placed into a QUEUE, which stacks the callers based on received order, while providing them hold music while they wait in the order in which they arrived.

One of the best things about the above example, is there's no answering the call by staff to ask them to please hold. Having the system auto-queue them saves your staff a lot of time and labor and is a much smoother process via automation. Once the caller hears the initial greeting and is placed in the queue, our system then rings all available phones with the first caller in the queue until answered, and this process repeats to all available phones until the queue is empty/answered. Never a busy signal, and the queue can even let them know their 'position' every 'x' minutes/seconds if you choose.

Many of our franchise clients choose to have custom hold music that talks about the restaurant's menu, things to try, or specials using happy up-beat themed music. We have a professional voice artists that record all types of greetings and hold music types our clients.